SO
Sonja O
1 reviews | Active since Nov 2012
10 May 2020, 09:48
Unable to log into my online banking profile to pay accounts
Unable to log in to Internet Banking this month to pay accounts, because it now requires a one-time PIN. My cellphone broke early in lockdown. I emailed but 2 SBSA staff (Humphrey Mukheli and Monoshi) were unhelpful, asking the same questions (one is EAP, which I set up more than 10 years ago and cannot remember whether it is R200,000 or R250,000) and not READING that I am visually disabled and cannot get to a Standard Bank branch.
Please could my PIN be sent to the email that my statements get send to or the email I use to log in with? It is past due already.
Regards Sonja Osiecki
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
11 May 2020, 04:21Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply11 May 2020, 04:21
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
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Standard Bank's replyOfficial
18 May 2020, 12:26Dear Sonja
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply18 May 2020, 12:26
Official
Dear Sonja
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***