Unable to log in / Standard Bank App

<p>I am very disappointed with Standard Bank, I have been having a problem in signing- in on Standard Bank App since the 11th of November 2016 because I forgot the password and it requires me to resert it because when I did register the first time on App the Bank card that I used it no longer have it because I was issued with a new card and new ATM number but I am unable to do that, apparently I am being told that my profile is still linked with that card, which I find it very strange because I don't know what was the card number because it been destroyed and I can't even remember the ATM pin for that card but yet iam told that my profile is still linked with that card.</p> <p>Does this mean I won't be able to use App because of that, and what happens if you loose a Bank card and issued with a new card with a different card number obviously a new ATM pin? that person won't be able to use App too </p>