JC
Jennifer C
1 reviews | Active since Jul 2015
30 Jul 2015, 10:13
Unable to Link Credit Card to Internet Banking
After receiving replacement bank cards due to my wallet being ******, I was assured that my credit card was still linked to my internet banking profile, as it has been for the past 11 years. Behold, when I checked, it was NOT. I spent a very angry 2 hours at Greenstones branch on 8 July 2015, trying to get this resolved, upsetting a very lovely customer services lady in the process.<br> <br> Every single person via telephone or in the bank \is not responsible for this linking". No one is accountable - incredible. I'd suggest finding the so called recorded phone calls.<br> THREE (3 ) WEEKS down the line"
Helpful (0)
Replies (1)0
Replies (1)Standard Bank's replyOfficial
31 Jul 2015, 07:34Hello Crozj,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply31 Jul 2015, 07:34
Official
Hello Crozj,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
