EE
Eugene E
1 reviews | Active since Mar 2009
19 May 2026, 13:11
Unable to get new instalment amount
I contacted Standard Bank last week to ask what my new instalment would be if I were to reduce the limit on my revolving credit facility. It is now Tuesday afternoon and I have not received a reply. I contacted one of the bankers using the app chat. She told me I would need to pay 3% of the credit card amount. What does that mean? I did not ask about a credit card. And where did she get the 3% from? Could someone please contact me to tell me the Rand value of an instalment, should I lower the limit.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
19 May 2026, 13:20Dear Eugene,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2026, 13:20
Official
Dear Eugene,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 May 2026, 13:32Dear Eugene,
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
I look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
I look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2026, 13:32
Official
Dear Eugene,
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
I look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
I look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
EE
Eugene E's updateReviewer Update
20 May 2026, 12:15It amazes me how often Standard Bank is unable to contact ke telephonically when other people can contact me telephonically. My phone is on. In addition, if you really are struggling to get hold of me telephonically, why not ask what you need to ask in or communicate what you need to in an e-mail?
EE
Eugene E's update20 May 2026, 12:15
Reviewer Update
It amazes me how often Standard Bank is unable to contact ke telephonically when other people can contact me telephonically. My phone is on. In addition, if you really are struggling to get hold of me telephonically, why not ask what you need to ask in or communicate what you need to in an e-mail?
Standard Bank's replyOfficial
20 May 2026, 12:18Dear Eugene,
As per our email we sent to you. It seems that our number may be blocked on your side, because your phone rings once and then disconnect.
Please provide us with alternative number.
Kindest regards,
Standard Bank Hello Peter Team
***
As per our email we sent to you. It seems that our number may be blocked on your side, because your phone rings once and then disconnect.
Please provide us with alternative number.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2026, 12:18
Official
Dear Eugene,
As per our email we sent to you. It seems that our number may be blocked on your side, because your phone rings once and then disconnect.
Please provide us with alternative number.
Kindest regards,
Standard Bank Hello Peter Team
***
As per our email we sent to you. It seems that our number may be blocked on your side, because your phone rings once and then disconnect.
Please provide us with alternative number.
Kindest regards,
Standard Bank Hello Peter Team
***
EE
Eugene E's updateReviewer Update
20 May 2026, 12:20What is your number? I doubt I would have blocked it but I will check if you let me know what the number is. Also, yiu had first said it goes to voicemail but now you are saying that something different happened.
EE
Eugene E's update20 May 2026, 12:20
Reviewer Update
What is your number? I doubt I would have blocked it but I will check if you let me know what the number is. Also, yiu had first said it goes to voicemail but now you are saying that something different happened.
EE
Eugene E's updateReviewer Update
20 May 2026, 12:31Try to phone me now. I have made certain that the number is not blocked.
EE
Eugene E's update20 May 2026, 12:31
Reviewer Update
Try to phone me now. I have made certain that the number is not blocked.
Standard Bank's replyOfficial
20 May 2026, 14:02Dear Eugene,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2026, 14:02
Official
Dear Eugene,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***