unable to get hold of a ***** deparment clerk over the phone

Item: Standard Bank
Rating: 1
Author: matthew N

unable to get through to the ***** department?????????? fisrts attemp was on hold for so long the system hung up on me and asked me to call the same number again.

being placed on hold when trying to deal with a ***** issue is the biggest let down ive encountered with a bank.

will be moving to a new bank after this terrible service

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Replies (1)

Standard Bank's replyOfficial

06 Dec 2021, 16:33

Dear Matthew N

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,
Complaint Resolution Centre
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Standard Bank's reply06 Dec 2021, 16:33

Official