1 reviews | Active since May 2015
Unable to get help from Private or Prestige Banking- Standard Bank you can do better!!!!!!!!!!!!!!!!!
What TERRIBLE service. First from Private Banking- An appointment made by Jonas, for which he never showed up for the appointment he set himself, and never called to reschedule or apologise. As if that is not enough, Prestige banking. I have been assigned a Prestige Banker Joan who has not responded to calls I have made to the call centre for her to assist me. I learnt today that she was assigned my portfolio because my banker left. In short, I have been assigned a banker who is neither available nor willing to assist me since Friday, 28/11/2025- I am left at the mercy of the call centre- unfortunately, they cant help me and have given me an email to someone else to help. What a Shame.
Maybe someone will read my review and hear my cry for HELP!!!!!!!!!!!!!!! and reach out and assist me
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***