Unable to get any feedback let alone speak to anybody, on hold for 35 minutes and counting

Good day

I got a call from a call center late last Friday regarding a credit card from standard bank. I performed all the checks and was approved. due to the time i requested them to send me a mail where i can submit the final documents to . i thought this was amazing service. Till Monday morning no email was received , i tried to call and i kept getting put on hold. I emailed the info, raising my concern that can they confirm if this is on their system or is this potential *****. i kept on getting a generic response from different people telling me to apply for a credit card. this is not!! what i am asking for obviously there is no need for a personal touch but copy and past will cater for customer care.(THURSDAY) I have called again this morning and i get told to leave my details and they will get back to me. Now i am currently on hold and tracking how long this will take for someone to answer my call. 35 MINUTES and counting, amazing service from a bank that uses the moto moving forward. due to them i seem to be the most stagnate i have ever been! WHERE IS THE CUSTOMER SERVICE? WHERE IS THE PERSONAL ATTENTION? very disappointed.