Unable to get a security session signed for my cli

On the 28th of May 2015, I e-mailed a security session to Standard Bank to get it signed. I followed up a week later and Std Bank claimed to have not received it. The consultant gave a different e-mail adress. Apparently there is no one to talk to- you have to wait. Whether your query is been attended to. A week later, following up- the consultant could still not tell me whether the forms have been received. TRoday I phoned, they gave me a new e-mail adress again as their cessions department have not received the e-mail!!! I asked to speak to someone in the cessions department, and they say back-office is not allowed to get calls. I hope Standard Bank WILL refund my client as the main reason for them NOT wanting to accept the cession is that they want to sell their own ******* credit life to the client that will not benefit her at all. What a disgust for such a large company. A bunch of ******!!! If I dont get joy from this complaint then I will take this case to the Credit Tribunal!!!