Unable to find out what the application status is

We have app**** for a student loan at the end of December already and we are still unable to find out what the status of the application is. There is an online application where you can supposedly track the status but ever since we have lodged the application, the status reads \Your application has been submitted for processing". We have received sms notifications for more documents that needed to be uploaded which we immediately uploaded but ever since we have not been able to talk to anybody about the status of the application.<br> I have tried to follow up with the Castle Walk branch where we live but they are unable to assist. I logged two complaints with the national call centre but they can only send an e-mail and hope they get a response and have not been able to assist either. """