JS
Johan S
1 reviews | Active since Jun 2023
30 Jun 2023, 12:28
Unable to FICA from abroad - accounts is suspended, Standard Bank won't respond through their own channels
My cheque and credit card has been blocked by Standard Bank.
I live abroad in the UK.
I apparently haven't updated FICA details. This is after I completed the digital questionnaire on your mobile banking app and website multiple times that request information to be updated. Never was I asked to update FICA details.
I have tried numerous avenues submitting the required details with no feedback.
1. Mobile banking app chat - referred to email addresses with no response 2. International numbers promoted on the mobile app and website that just ring and no answer 3. Asked my mother in South Africa to visit a Standard Bank branch to try and get a human to assist. No luck had to call the online banking team in the branch that gave me an another number that just rings and no answer.
Do you think it's fair Standard Bank that have debit orders going off my accounts that can't go off? Is it fair that I get a bad credit record because of you?
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
30 Jun 2023, 12:34Dear Johan
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jun 2023, 12:34
Official
Dear Johan
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Jul 2023, 11:43Dear Johan
Our team is working hard in resolving this matter.
We sincerely apologize for the inconvenience caused.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team is working hard in resolving this matter.
We sincerely apologize for the inconvenience caused.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2023, 11:43
Official
Dear Johan
Our team is working hard in resolving this matter.
We sincerely apologize for the inconvenience caused.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team is working hard in resolving this matter.
We sincerely apologize for the inconvenience caused.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Jul 2023, 13:29Dear Johan
Our team has responded via email.
Please also be on the look out for feedback from our Branch Leadership team.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has responded via email.
Please also be on the look out for feedback from our Branch Leadership team.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jul 2023, 13:29
Official
Dear Johan
Our team has responded via email.
Please also be on the look out for feedback from our Branch Leadership team.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has responded via email.
Please also be on the look out for feedback from our Branch Leadership team.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
JS
Johan S's updateReviewer Update
07 Jul 2023, 11:54Hi there Standard Bank Hello Peter Team,
I'm still waiting for feedback from your Branch Leadership team.
Can the Branch Leadership team please respond to me via email as I requested in the email that was sent to me from this support team. My SA mobile will not be active since I'm in the United Kingdom.
Your support team also decided after replying to me via email that this matter is now resolved.
I followed up and said it's not resolved until I can respond to a person that actually deals with the FICA requirements to assist me.
Thanks,
Johan
I'm still waiting for feedback from your Branch Leadership team.
Can the Branch Leadership team please respond to me via email as I requested in the email that was sent to me from this support team. My SA mobile will not be active since I'm in the United Kingdom.
Your support team also decided after replying to me via email that this matter is now resolved.
I followed up and said it's not resolved until I can respond to a person that actually deals with the FICA requirements to assist me.
Thanks,
Johan
JS
Johan S's update07 Jul 2023, 11:54
Reviewer Update
Hi there Standard Bank Hello Peter Team,
I'm still waiting for feedback from your Branch Leadership team.
Can the Branch Leadership team please respond to me via email as I requested in the email that was sent to me from this support team. My SA mobile will not be active since I'm in the United Kingdom.
Your support team also decided after replying to me via email that this matter is now resolved.
I followed up and said it's not resolved until I can respond to a person that actually deals with the FICA requirements to assist me.
Thanks,
Johan
I'm still waiting for feedback from your Branch Leadership team.
Can the Branch Leadership team please respond to me via email as I requested in the email that was sent to me from this support team. My SA mobile will not be active since I'm in the United Kingdom.
Your support team also decided after replying to me via email that this matter is now resolved.
I followed up and said it's not resolved until I can respond to a person that actually deals with the FICA requirements to assist me.
Thanks,
Johan
Standard Bank's replyOfficial
07 Jul 2023, 12:09Good Day Johan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jul 2023, 12:09
Official
Good Day Johan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
JS
Johan S's updateReviewer Update
11 Jul 2023, 12:24Hi Standard Bank Hello Peter Team,
I'm still waiting 11 days later. No one from Standard Bank has contacted me yet regarding how to get your account re-FICAD when your live abroad.
Regards,
Johan
I'm still waiting 11 days later. No one from Standard Bank has contacted me yet regarding how to get your account re-FICAD when your live abroad.
Regards,
Johan
JS
Johan S's update11 Jul 2023, 12:24
Reviewer Update
Hi Standard Bank Hello Peter Team,
I'm still waiting 11 days later. No one from Standard Bank has contacted me yet regarding how to get your account re-FICAD when your live abroad.
Regards,
Johan
I'm still waiting 11 days later. No one from Standard Bank has contacted me yet regarding how to get your account re-FICAD when your live abroad.
Regards,
Johan
Standard Bank's replyOfficial
11 Jul 2023, 12:42Good Day Johan
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
Helpcentre@***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
Helpcentre@***
Standard Bank's reply11 Jul 2023, 12:42
Official
Good Day Johan
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
Helpcentre@***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
Helpcentre@***
JS
Johan S's updateReviewer Update
28 Jul 2023, 14:26It has been 29 days since I asked for assistance with no response from Standard Bank.
I have debit order that have not been able to go off my account for 2 months. You are giving me a bad credit record.
When will Standard Bank assist me?
I have debit order that have not been able to go off my account for 2 months. You are giving me a bad credit record.
When will Standard Bank assist me?
JS
Johan S's update28 Jul 2023, 14:26
Reviewer Update
It has been 29 days since I asked for assistance with no response from Standard Bank.
I have debit order that have not been able to go off my account for 2 months. You are giving me a bad credit record.
When will Standard Bank assist me?
I have debit order that have not been able to go off my account for 2 months. You are giving me a bad credit record.
When will Standard Bank assist me?
Standard Bank's replyOfficial
28 Jul 2023, 14:29Good Day Johan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2023, 14:29
Official
Good Day Johan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***