1 reviews | Active since Mar 2009

18 Apr 2018, 10:39

Unable to contact Standard Banks branch directly by phone.

Item: Standard Bank
Rating: 1
Author: Paul N

Standard Bank have made it impossible to speak to their individual branches. I wanted a simple answer to my query regarding a foreign exchange query I had and the call centre (The only number that one is given on their website) was unable to help or direct me. My only alternative is to travel 20 klms to the nearest branch that deals in Foreign Exchange or use another bank.

Helpful (0)

Replies (6)

Standard Bank's replyOfficial

18 Apr 2018, 11:51

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre

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Standard Bank's reply18 Apr 2018, 11:51

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre

***

Paul N's updateReviewer Update

19 Apr 2018, 10:04

Thank you for your standard response however it is now nearly 24 hours and I have heard nothing from you. I guess our understand of your "will be addressed as a matter of urgency." has a different timescale to Standard Banks.

Paul N's update19 Apr 2018, 10:04

Reviewer Update

Paul N's updateReviewer Update

20 Apr 2018, 13:36

..... and of course it is now over 48 hours and no response from Standard Bank. If as per their previous reply "we are committed to providing the best possible service'' this is THEIR best, then I no longer want to bank with them anymore.

Paul N's update20 Apr 2018, 13:36

Reviewer Update

Standard Bank's replyOfficial

24 Apr 2018, 09:31

Hi Paul

Our team tried to make contact with you to no avail, please confirm the preferred time of contact.

Standard Bank's reply24 Apr 2018, 09:31

Official

Hi Paul

Our team tried to make contact with you to no avail, please confirm the preferred time of contact.

Paul N's updateReviewer Update

25 Apr 2018, 09:38

How did you try make contact, I am at home most of the day and have an email. Please send me your private details soonest so that I can contact you during office hours.

Paul N's update25 Apr 2018, 09:38

Reviewer Update

How did you try make contact, I am at home most of the day and have an email. Please send me your private details soonest so that I can contact you during office hours.

Paul N's updateReviewer Update

29 Apr 2018, 06:47

..... 11 days on and I am still waiting for Standard Bank to address this issue on their "and assure you that this will be addressed as a matter of urgency." policy.

Paul N's update29 Apr 2018, 06:47

Reviewer Update

..... 11 days on and I am still waiting for Standard Bank to address this issue on their "and assure you that this will be addressed as a matter of urgency." policy.