KN
Kathy N

1 reviews | Active since Mar 2009

31 Aug 2016, 10:37

Unable to contact branch to arrange an appointment

<p>For the past three days I have been trying to get hold of somebody at Barongwa branch in Rustenburg. As there is no direct number for the branch, I have to work through the call centre. Despite numerous requests and numerous phone calls, I have not yet been contacted by anybody in this regard.</p> <p>How am I suppose to sort out a problem if nobody responds to my requests??????</p>

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Replies (3)
Standard Bank
Standard Bank's reply31 Aug 2016, 15:21
Official

Good day Kathy

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply07 Sept 2016, 09:08
Official

Good day Cathy

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply07 Sept 2016, 13:26
Official

Dear Cathy

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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