Unable to contact branch

I have spent in excess of 1.5 hours on the phone today trying to get in touch with the Claremont branch. I have left a message with the general banking call centre who said they'd email the branch manager who would in turn get back to me. I asked to put on the mail as a cc but they said they cant do that as then i would have the bank manager's email address! This was several hours ago and i'm still waiting.<br> I have been to their FB page and logged a message there with my contact details but this hasn't worked either.<br> <br> I would really like to speak to Fatima there as she has the documentation relevant to my query. I spent over an hour at the branch on wednesday submitting it which is why i dont want to go back.<br> <br> I am realising why STD Bank are rated worst in customer service. their call system cant give me the option i'm looking for. Their call centre staff cant get me through, can't even give me the correct number to call directly (They have tried twice).<br> <br> This organisation just doesn't seem to have a clue. <br>