Unable to come up with a solution

I simply want my new credit card linked to my my internet banking. There is a technical issue where the branch, general banking call centre, card division etc. CANNOT add the card on their side, as they get a system error. This was referred to Standard Bank IT dept as they need to solve the problem. Been trying to get this solved for a few weeks now and have been patient.<br> <br> Eventually got to a \supervisor"at the general banking by the name of Mtholisi (sp) who's been trying to help. He believes he knows what the issue is (old cancelled CC still listed on my profile) and is supposedly getting it looked into with their internal IT dept.<br> <br> He was hoping to get a resolution yesterday (after speaking to him Friday 8 May)"