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edlerletsoalo E

1 reviews | Active since Sept 2016

07 Jul 2017, 12:27

unable to close my cheque account

<p>I Have closed my business bank account on 30th May 2017, up until today the account is still active and accumulating interest.</p> <p> </p> <p>i have called customer several times, they told me to go back to the bank. i went to the bank and had to stand a cue for 3 hours and then be told they have to reverse charges before they close the account, that was the 3rd of july monday</p> <p> </p> <p>i was told it will be done before friday being 7th July 2017. the account it is still active accumulating interest and charges for overdraft.</p> <p>i called customer service on the 5th, the lady said she will get back to me on the 6th as she is not getting any response</p> <p> </p> <p>i have made a complain on your website nobody has responded to me. </p> <p> </p> <p>this is very unprofessional , nobody likes standing on ques and being on the phone for hours in time. </p> <p> </p> <p>i want my account closed. </p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Jul 2017, 11:25
Official

Dear Thabang Edler Letsoalo

Thank you very much for your posting.

I refer to our telephonic conversation and will keep you posted on the matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply14 Jul 2017, 09:56
Official

Dear Thabang Edler Letsoalo

Thank you once again for your posting.

I refer to our telephonic conversations and can confirm that the matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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