Unable to close an account/Change signatures

After speaking to 5 different people who each said the next will be able to help you, I left the bank furious leaving all documents and bank cards.<br> In short I am the new responsible person on the account and I arrived with one outgoing member (who singed the card) with a resolution to indicate that all other signatories must be removed. This was REFUSED as it was insisted that all three outgoing must be present with all the incoming.<br> Even explaining that one resides now in PTA and the other in Mozambique it was insisted on.<br> They then offered to CLOSE the account. <br> I wanted to pay the amount due (as the account went arrears due to bankcharges) But this could not be done because it was frozen.<br> I gave the money but the lady would not accept it. <br> Now I was told that to close all 3 also needed to be presented. <br> THIS IS IMPOSSIBLE and we NOW JUST WANT TO CLOSE THE account as I want to remove the liability from these people. I asked for WRITTEN confirmation of this but the lady REFUSED to give any proof or DOCUMENT anything<br> I opened an account at another bank in 8 minutes!<br> PLEASE CLOSE THIS ACCOUNT AND SEND PROOF OF CLOSURE