AS
Armand S
1 reviews | Active since Mar 2014
21 Oct 2024, 14:25
Unable to close account
Standardbank is failing to close my Cheque account. I have phoned on numerous occasions to try to close the account, which they simply are not closing. This account keeps on incurring cost as long as it is open. This lack of service and poor delivery from Standabank is exactly why I have moved over from Standarbank to Investec
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
21 Oct 2024, 14:27Good day Armand.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Oct 2024, 14:27
Official
Good day Armand.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Armand S's updateReviewer Update
21 Oct 2024, 15:13I want to point out the incompetence of the Standarbank staff. I have been asking you to close my cheque account for almost a week. The request get passed around like a hot potato as the *********** staff of Standarbank does not seem how to close a bank account.
AS
Armand S's update21 Oct 2024, 15:13
Reviewer Update
I want to point out the incompetence of the Standarbank staff. I have been asking you to close my cheque account for almost a week. The request get passed around like a hot potato as the *********** staff of Standarbank does not seem how to close a bank account.
AS
Armand S's updateReviewer Update
21 Oct 2024, 15:15 I want to point out the incompetence of the Standardbank staff. I have been asking you to close my cheque account for almost a week. The request get passed around like a hot potato as the ************ staff of Standardbank does not seem how to close a bank account.
AS
Armand S's update21 Oct 2024, 15:15
Reviewer Update
I want to point out the incompetence of the Standardbank staff. I have been asking you to close my cheque account for almost a week. The request get passed around like a hot potato as the ************ staff of Standardbank does not seem how to close a bank account.
Standard Bank's replyOfficial
21 Oct 2024, 15:26Hi Armand
Please allow our team time to look into the matter and we will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Please allow our team time to look into the matter and we will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Oct 2024, 15:26
Official
Hi Armand
Please allow our team time to look into the matter and we will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Please allow our team time to look into the matter and we will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Armand S's updateReviewer Update
21 Oct 2024, 15:28I have given Standarbank more than enough time. NCC and ICASA already contacted. If my accounts are not closed by the end of the day I will taken further action
AS
Armand S's update21 Oct 2024, 15:28
Reviewer Update
I have given Standarbank more than enough time. NCC and ICASA already contacted. If my accounts are not closed by the end of the day I will taken further action
Standard Bank's replyOfficial
21 Oct 2024, 16:29Hi Armand
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Oct 2024, 16:29
Official
Hi Armand
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
AS
Armand S's updateReviewer Update
22 Oct 2024, 07:35Dear Untrustedbank,
Referring to the case where you (Standarbank) is failing to close both my Notice and Prestige cheque account, I logged into my Standardbank account this morning to find yet another day has passed and the accounts are not closed as Instruced.
I would like to follow up with Standardbank Management to provide me with a reason as to why my accounts are not being closed as instructed on 18/10/2024, also what the plan of action is to ensure that Standardbank Employees action the instruction to close the accounts?
I need urgency on this matter, and will be taking additional measures if my instructions are not tended to immediately.
I need urgency on this matter, and will be taking additional measures if my instructions are not tended to immediately.
AS
Armand S's update22 Oct 2024, 07:35
Reviewer Update
Dear Untrustedbank,
Referring to the case where you (Standarbank) is failing to close both my Notice and Prestige cheque account, I logged into my Standardbank account this morning to find yet another day has passed and the accounts are not closed as Instruced.
I would like to follow up with Standardbank Management to provide me with a reason as to why my accounts are not being closed as instructed on 18/10/2024, also what the plan of action is to ensure that Standardbank Employees action the instruction to close the accounts?
I need urgency on this matter, and will be taking additional measures if my instructions are not tended to immediately.
I need urgency on this matter, and will be taking additional measures if my instructions are not tended to immediately.
Standard Bank's replyOfficial
22 Oct 2024, 07:43Dear Armand
Kindly note that our team is still busy with investigations.
We will be in touch as soon as we receive feedback.
Your concerns are noted.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindly note that our team is still busy with investigations.
We will be in touch as soon as we receive feedback.
Your concerns are noted.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Oct 2024, 07:43
Official
Dear Armand
Kindly note that our team is still busy with investigations.
We will be in touch as soon as we receive feedback.
Your concerns are noted.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindly note that our team is still busy with investigations.
We will be in touch as soon as we receive feedback.
Your concerns are noted.
Kindest regards,
Standard Bank Hello Peter Team
***