Unable to close account

<p>Went to Canal Walk Century City Standard Bank to close my account. </p> <p> </p> <p>The consultant did make it really difficult to close the account. She firstly wanted me to FICA again to close the account??? Did not except a picture of my rates and taxes account as proof, required the original. Then she said that she cannot transfer the remaining money in the account to my bond account that is also with Standard bank. So I went and used the branch computer which internet is extremely slow to transfer the money to the bond. Then I went back, she asked me if I transferred all the money, which I did. Only then she told me that I need money in the account to close it as I need to pay banking fees for the days up until the closure. So back I went to transfer money from my bond back into cheque account to get this account closed. Then went back to the same consultant that issued me with a Closure voucher for R6.53, this I had to collect from the teller as they cannot close the account if there is any money in it. So I went and waited 25mins in line at the tellers to get R6.53. This whole branch visit took me 1 hr 30.</p> <p> </p> <p>So today I receive a sms from Standard bank that my account is overdrawn!!!!</p> <p> </p> <p>Phone the call centre. Wait 15mins for the consultant to pick up. My account is not closed and is now overdrawn by R36.80 (teller fee for the R6.53 that I waited 25mins for). The call centre are not allowed to give me a number for the branch and she cannot put me through as they not picking up.</p> <p> </p> <p>The consultant from Canal Walk Century City, Summaya Bux that were supposed to close my account is now on leave and not available on email.</p>