unable to change my address in 12 months..

I visited you at the Standard bank Branch at Mall@Redds 21/06/2022 from12:55 =>13:45 to change my address. You showed me that my address was correctly changed on your PC. 7B Wit-Elshout, Avenue, Heuweloord, Centurion. I have received my statement from the credit card section and this was not done!!!!!!!!!!! Please be so kind as to rectify this immediately and let me know that it was done plz.

Emailed you every week, with no human response only your automated emails.

Appealed to Standard Bank Hello Peter team on 15/03/2023, they communicated that my address was eventually changed to the new one. I requested this in writing, but they said it will be on my next statement. Received statements for April 2023; May 2023, and June 2023; nothing was done to correct the issue. To request, standard bank to complete this simple task of changing an address is impossible. I just want to appeal to Standard Bank to find somebody in their vast organization to do the simple task, please!!!!