1 reviews | Active since Sept 2024
UNABLE TO CHANGE CELL NUMBER FOR OTP
Went to Standard Bank Festival Mall to change my Cell phone number for OTP's today. The consultant attempted to change the OTP number and told me sorry I can change it .. wait 30 minutes and call the call centre. The consultant also said that they will send an OTP change form to the call centre
I went home and tried for hours to call the call center. After holding for 39 minutes a consultant at the call centre eventually answered
The call centre informed me that they cant help me and I have to go back to the branch to change this. The branch did not send anything so they cant help me
This is shocking Standard Bank!!! You go to the branch sit and wait for almost and hour for someone to assist you who cant assist you and refers you to the call centre. Then after holding 39 minutes the call centre tells you they cant assist you and you have to go back to the branch
SERIOUSLY!!!!!??? IT IS MONTH END
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Please be aware that we attempted to contact you again today but were unable.
It has been verified by our Branch team that this issue has been handled.
Please verify that everything is in order.
Kindest regards,
Standard Bank Hello Peter Team
***
Please be aware that we attempted to contact you again today but were unable.
It has been verified by our Branch team that this issue has been handled.
Please verify that everything is in order.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
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