Unable to cancel my accounts...

Tried to cancel my account 2 weeks ago. Had to go into the branch for over an hour to try to cancel. My cards were taken, promises were made and yet nothing... After trying to cancel thereafter telephonically, I was told I have to go back into the branch which I am not doing. I also got a call about a complaint I made on a survey and after signal issues, was never called back and I cannot dial into the number that called me as it goes engaged. I'm an ex-employee of Standard Bank and am so disappointed to see this level of terrible service. This is exactly why I moved to private banking at Investec...None of the effort and hoops to jump through. You are failing at TCF outcome 6.