Unable to assist with card collection.

Castle Walk Branch Unable to assist with card collection. After siting for an hour on the most uncomfortable chairs in the world, while being harassed by the most arrogant security, and having to try and talk to a receptionist that was so high he did not understand the words coming out of my mouth. Then I find out the lady next to me has been waiting for two and a half hours and the person that just received there card has been there for more that four hours, and it takes 20minutes to collect a card? They have only two people working with the clients because of Covid19 but they have 30 clients squeezed into a space smaller that my bedroom waiting to be helped, not able to social distance for hours on end? I have phoned Standard Bank but they are unable to assist and said I should phone the branch, The branch's phone just places you in a queue and then cuts off. What kind of client service is this?