Unable to assist to unlock Online banking profile because I don't have a debit card on me

<p>I managed to lock myself out of online banking because I forgot my password.</p> <p>Called the Prestige Call center and get referred to the Self Service help team.</p> <p>Get told that they cannot help me because my Debit Card is not currently on my person.</p> <p> </p> <p>I complain to Facebook, and Speak to the Social Media Team. Get a wise line that if i dont't provide the required details, that they cannot help me. I find this laughable at best, as I can provide anything to verify who I am, except for a debit card number, and its 'impossible' to help me.</p>