Unable to assist

I logged a complaint on hello peter about a week ago in regards to a debit card authorisation that went off my account. Till to this day I haven't been assisted. I spoke to a gentleman called Nkululeko from the complaints division who has sent me back to the merchant. Why should one go through so much. All I want is my money back nothing more. I entrusted standard bank with my money and need them to assist me rather than sending me from pillar to post. Someone kindly assist, this is frustrating when you need help from the one bank that you're entrusting and you've been given the run around. I need my money back PLEASE!!!!