Unable to access online banking for 2 months

It seems that standard bank has a couple of issues when it comes to online banking and and banking cards.<br> Over two months ago I went into a branch to request a new card because I was unable to swipe it and pay for things and eventually it even gave me problems to withdraw funds which I could only do at a Standard Bank atm.<br> <br> After receiving a new card and activating my online banking in the branch I was happy to continue but more problems came up. The online system requested a \OTP"( One Time Pin ) which is send to my mobile but the system doesnt accept the otp even after trying it over 20 times on different days.<br> <br> Eventually I went into the bank and asked if they could resolve this matter. I was first asked if I can continue using the old method of internet banking and then told I should wait another week the problem will sort itself out. I then requested they have another look whereby someone picked up my account is still associated with my previous bank card. A Case number was created and I was assured it would be fixed in 5 working days and I will have access to online banking.<br> <br> It has been over 20 working days and still I am unable to access online banking!"""