Unable to Access my Own Funds

It has now been two weeks and I still cannot access the money in my AccessSave account as my accounts are not listed under the “Manage Accounts” menu on Online Standard Bank. Previously this would list my accounts where I could “Give Notice” to withdraw funds. I have emailed the Internet Banking Support Line. I have sent messages using the Internet Banking Secure Message Service and sent emails to Standard Bank Information email address. I have spoke on the phone to more than one person and have a case reference number. My emails are being completely ignored and there is no progress been made whatsoever to rectify the problem. They asked me to send them screenshots approximately two weeks ago and then don’t reply at all. I have also directed this situation to the complaints department. I am no longer sure who to speak to regarding this. I have come to expect that banks generally have poor customer service but when dealing with a case where the customer is unable to access his own funds, I would expect this to be treated as an urgent matter. When dealing with peoples money they are taking their customers livelihood into there hands. Its shocking that they ignore correspondence and make their customers jump through hoops to have access to what is rightfully theirs. The person I dealt with from "Self Service Support" is Leonie and the Case Reference number for this problem is ***.