Unable to access my account and nobody can help!

My ordeal started when I discovered that an unauthorized transaction went of my account on the 9th of March. I called internet banking and Sipho from IB advised me to block the card as Standard Bank will not be held liable if any ***** took place on my account.<br> I panicked and blocked the card based on what was given to me not knowing that getting a new card will be this difficult!<br> I am in another country and cannot go into a branch to get this fixed!!<br> <br> My app is not accessible as my I-phone is no longer in use, the new Internet banking site is not working for me due my card being blocked, so I have no access to my accounts.<br> <br> I phoned the ***** department? they currently investigating the transaction which **********ly took place on my account on the 9/03/2016.<br> <br> I have asked card division if they can just issue a new card and they advised m that due to this being a debit card and there is no active cheque cards on the account, they would not be able to.<br> All i need is for a new card to be sent to me so that i can access IB and transfer the funds to My husbands account.<br> Thats all I need and nobody wants to HELP!<br> I have been on the phone since yesterday and all they do is transfer you!