Unable to access funds

After a hold/freeze on my bond i transfer by accident money into my bond and not my cheque account, Now i am unable to access the funds because the flexi bond is locked for 12 months. nobody inform me that will happen. As you standard bank will see is the funds transfer from my little girls account. I need to do an urgent payment with that funds. Can we arrange that all the funds in my home lone be transfer back to her account or into my cheque. Is this how you treat a prestige/corporate banker i will have to consider new options with people caring about there customers. this is not service @ all. after waiting 24min to get through to prestige banking and they inform me need to phone home loans and another 20min wasted.