Unable or Unwilling to do their jobs

<p>My wife and me recently bought a house. As part of this process we are consolidating all our fixed debts, so as to make the payment process as efficient as possible. One of these debts is my Vehicle and Asset Finance through Standard Bank.</p> <p>I contacted Standard Bank VAF on 18 October to request them to change the banking details of the account that must be debited. I supp**** them with all the necessary documents as requested and they indicate that everything has been changed. </p> <p>On 1 November, to my great surprise, the payment still goes off on the old account and not on the new one. I phone Standard Bank again to query this. They inform me that payments ar loaded 14 days (or some such) before the end of the month and if there are changes, they will only reflect the following month. 14 days sounds longer than necessary, but I accept this. </p> <p>Fast-forward to December. It has now been 43 days since I requestede the change. Surely this has been enough time. But it seems not. The payment was again deducted from the wrong account.</p> <p>So now the question becomes: Is Standard Bank unable to make this change or are they simply unwilling to do it? Or is the staff at Standard Bank just completely ***********? Either way, this is truly pathetic service from them.</p>