Unable or unwilling to assist

I have sent VARIOUS emails to VARIOUS email addresses and it seems that no one is prepared to assist me. I have copied and pasted the emails but edited out some personal information. It seems that Standard bank is not willing to assist to solve my problem. Technically I have sent emails to 4 email addresses, that is why I mentioned it in my 3rd email.

EMAIL 1 - 24 Aug - sent to - ***, ***

To whom this may concern

I made a payment to *** in New Zealand with my credit card. I am currently in New Zealand. Shortly thereafter I received an sms which stated that my credit card has been temporarily suspended. This is unacceptable. Please allow the transaction to go through as I am not able to contact the ***** line via telephone.

Please contact me with further details.

EMAIL 1 - Standard bank response Dear Client

Thank you for contacting TPS Operations Client Services SA. We acknowledge receipt of your e-mail dated 24-AUG-2020 03:08:04 your email subject line "FRUSTRATION - International payment " For further assistance, kindly email us on ***, or telephonically on ***/ +***1. Please do not remove or replace the reference number contained in the subject line.

Further note that you may be requested to authenticate your identity prior to the Bank disclosing any confidential account information to you. Our consultants are available between 8:00 and 16h30 on weekdays. We are closed on weekends and South African public holidays.

Regards *Consultant name removed* TPS Operations Client Services SA

EMAIL 2 - 24 Aug sent to *** QMPQ*** To whom this may concern

I made a payment to *** in New Zealand with my credit card. I am currently in New Zealand. Shortly thereafter I received an sms which stated that my credit card has been temporarily suspended. This is unacceptable. Please allow the transaction to go through as I am not able to contact the ***** line via telephone.

Please contact me with further details.

EMAIL 2 - Standard bank response Good day

Kindly note that Qman Payment Queries is not able to asisst with the below.

*** will be in a position to assist. Please be guided for future reference.

We close this file.

Regards *Consultant name removed* Service Consultant International Banking Service Desk Client Services : Specialized

EMAIL 3 - 24 Aug - sent to *** To whom this may concern. THIS IS THE 4TH EMAIL ADDRESS I HAVE BEEN PROVIDED WITH ...

I made a payment to *** in New Zealand with my credit card. I am currently in New Zealand. Shortly thereafter I received an sms which stated that my credit card has been temporarily suspended. This is unacceptable. Please allow the transaction to go through as I am not able to contact the ***** line via telephone.

Please contact me with further details.

EMAIL 3 - Standard bank response Good Morning,

Thank you for your email

This is not an email address that we hold on file for you

Please would you contact us through an email address on file or alternatively call us on +***43

We are available Monday to Friday 7am to 5pm UK time

Kind Regards,

*Consultant name removed*