Un-updated payments

I've changed by Banking details from my previous Bank Capitec to FNB and when FNB called standard Bank to assist me with the Debit order switch they refused to do so... I then called Standard bank student loand depart who gladly assisted, service plan also assisted but Vehicle finance depart of Standard bank is full of nonsense and the level of service is very poor.

I called the in August they promise to change my account number to my surprise debit order didn't go through I then called them and make an arrengment of paying via my FNB app with Ref No. *** and my payment was not updated apparently based on the emails I have received from different people. On the 12 September 2020 I got a call from StandardBank Vehicle Finance that my account has been handed over I told them that I've made a payment and sent my prove of payment to *** with the Ref No. They gave me Vaf/VA040530 on 22 September 2020 same story I was told that I didn't pay my August instl and I explained the same story repeating myself like a broken racord.

I then made another call of updating my account for the 3time the attitude of the lady from Vehicle finance customer car was real bad she didn't have an interest on my explanation the only thing she told me is that she can't help me because my account was handed over due to that I' didn't pay my August instl while I did and prove was emailed, She then gave me other company's telephone I' called them explained my story and sent them my prove of payment and they gave me an EFT Ref no. For the month of September 2020 *** I paid my account and sent the second prove to *** and today I get an email from *** that my account is in a error and I must make a payment so meaning that Standard Bank consultants and their collection department are failing to update their system and payments made by their customers. I'm disappointed and can't wait to stop using nor doing any business with this bank.

I request that they take out all errors and update my account with immediate effect.