Un *********** banker

My daughter passed away, in August, she had an account with STD Bank, end of September I went to Sandton city branch to close her account and transfer the money to a new acc, the lady at enquiries asked me for the relevant documents, then she made copies and emailed them to the so called banker, and told me that the banker will call me the same week to make an appointment with me, same week, time passed no call after 2 weeks I went to the branch, she spoke to the banker who told her to email the doc's again she did that now it's October, no one called I went back after three weeks and again she emailed the same documents requested by the same banker for the third time went again in November same day I got a call from someone from the branch telling me that the banker is going to call me until today I have not received any call from the so called banker, I am going to ask my lawyer now to handle the situation as I am not getting any help from STD Bank, the lady who helped me did her job the problem is with the so called banker who doesn't do his job.