JP
JP P
1 reviews | Active since Oct 2009
30 Apr 2024, 10:07
Un-consented Insurance.
3 Months ago my homeloan was activated. Without my consent Standard Bank added insurance to my loan. No documentation, no indication of what type of insurance, just insurance and a premium for the last 3 months. Contacting them just gets you the run around, and people blaming other people. At no point did i agree to it and at every stage i indicated i have my own insurance. This goes against the FIAS act and i will surely report this to the Ombudsman. No i have to jump through hoops to cancel and get a refund of something i never consented to. How do you do business?
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
30 Apr 2024, 10:14Hi JP
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply30 Apr 2024, 10:14
Official
Hi JP
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
JP
JP P's updateReviewer Update
06 May 2024, 10:217 days later and still nothing. Your automated responses is not doing you any favors. You really want me to log complaints with the Insurance and Banking Ombudsman.
JP
JP P's update06 May 2024, 10:21
Reviewer Update
7 days later and still nothing. Your automated responses is not doing you any favors. You really want me to log complaints with the Insurance and Banking Ombudsman.
Standard Bank's replyOfficial
06 May 2024, 10:27Dear JP
We have followed up with our team.
We will provide feedback once received.
Sorry for the delay.
Kindest regards, Standard Bank Hello Peter Team***
We have followed up with our team.
We will provide feedback once received.
Sorry for the delay.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply06 May 2024, 10:27
Official
Dear JP
We have followed up with our team.
We will provide feedback once received.
Sorry for the delay.
Kindest regards, Standard Bank Hello Peter Team***
We have followed up with our team.
We will provide feedback once received.
Sorry for the delay.
Kindest regards, Standard Bank Hello Peter Team***
JP
JP P's updateReviewer Update
13 May 2024, 09:0214 days later and Standard bank is letting there customers feel very special by not attending to their requests. Can i please get someone to sort this out, i never asked for this and at every stage om my home loan i made it clear that i do have my own. This is borderline *****.
JP
JP P's update13 May 2024, 09:02
Reviewer Update
14 days later and Standard bank is letting there customers feel very special by not attending to their requests. Can i please get someone to sort this out, i never asked for this and at every stage om my home loan i made it clear that i do have my own. This is borderline *****.
Standard Bank's replyOfficial
13 May 2024, 09:29Good day JP
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 May 2024, 09:29
Official
Good day JP
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***