BL
Bontle L
1 reviews | Active since Oct 2018
06 Oct 2025, 18:17
*****ulent withdrawals done exceeding daily limit
The incompentent service that my 80 year old mother received after banking with them for over 40 years when she reported ***** on her account on the 18th Sept 2025 is disguting.how does the Bank allow for withdrawals to be processed after she blocked her card and the withdrawls was even over her daily limit???They couldnt provide a conclusive report after they 'investigated' the ***** but opted to compensate her with R3000 after R13000 was *****ulently withdrawn. please help me make sense of this seeing that her account was emptied after she reported her card.
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Standard Bank's replyOfficial
07 Oct 2025, 06:49Dear Bontle,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply07 Oct 2025, 06:49
Official
Dear Bontle,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***