GM
Gina M
1 reviews | Active since Apr 2024
29 Apr 2024, 11:30
*****ulent translations
I reported unauthorized payments I have seen on my account where all the money I had in my account was used in locations I don't know off and I only saw the transactions on my standard bank only. I reported the matter on the 6th of April 2024 and a case number was assigned but this this day no feedback has communicated I tried calling standard bank ***** number but no one ever answers my call. This is no longer an inconvenience but its a nuisance since I've been using standard bank as my main bank for years
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Replies (3)GM
Gina M's updateReviewer Update
29 Apr 2024, 11:40a turn around time of the issue will be appreciated it's been long since I reported the matter
GM
Gina M's update29 Apr 2024, 11:40
Reviewer Update
a turn around time of the issue will be appreciated it's been long since I reported the matter
Standard Bank's replyOfficial
29 Apr 2024, 11:47 Good day Gina
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Apr 2024, 11:47
Official
Good day Gina
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 May 2024, 10:58Good day Gina
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 May 2024, 10:58
Official
Good day Gina
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***