MM
Mulalo M
1 reviews | Active since Nov 2024
18 Aug 2025, 11:46
*****ulent Transactions On my Account
Yoo I am soo disappointed with this bank.. I lodged a case regarding unauthorised transaction that occurred on my virtual card. I first reported this issue in June, and despite the passage of two months, I have not received any refund or satisfactory feedback regarding the matter.
Since my initial report, I have been subjected to an unhelpful cycle of communication where I am repeatedly referred back and forth without any resolution. I have called your customer service multiple times, and while I have been promised follow-up calls, I have not received any of them.
This lack of communication and resolution is extremely frustrating especially for such a big and well known bank
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
18 Aug 2025, 11:49Good day Mulalo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Aug 2025, 11:49
Official
Good day Mulalo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Mulalo M's updateReviewer Update
25 Aug 2025, 14:15Thank you so much STD Hello Peter Team for attending to my complaint, with special mention to Gorden Bila for assisting me in a professional friendly manner and making sure I get my refund back
MM
Mulalo M's update25 Aug 2025, 14:15
Reviewer Update
Thank you so much STD Hello Peter Team for attending to my complaint, with special mention to Gorden Bila for assisting me in a professional friendly manner and making sure I get my refund back
Standard Bank's replyOfficial
25 Aug 2025, 14:21Dear Mulalo,
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply25 Aug 2025, 14:21
Official
Dear Mulalo,
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***