LP
Lana P
1 reviews | Active since Aug 2022
06 Aug 2024, 12:08
*****ulent transactions NOT being reimbursed
I have been calling and reporting *****ulent transactions on my account since May 2024. Its the 06th August and not a single cent was paid back to me yet! Weirdly, when my third new card was issued, more *****ulent transactions went off on it BUT i was not in possession of this card yet - This transactions was quickly reversed by STD bank as it was evident that i did not have this card yet! I called again yesterday to follow up, then i get told that transactions that exceeds R5000 should have been reported to the police! this is utter ******* man! After months of following up! I WANT MY MONEY FROM STD BANK! i will be taking my business elsewhere!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
06 Aug 2024, 12:12Hi Lana
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply06 Aug 2024, 12:12
Official
Hi Lana
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
14 Aug 2024, 16:17Hi Lana
We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply14 Aug 2024, 16:17
Official
Hi Lana
We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
LP
Lana P's updateReviewer Update
14 Aug 2024, 16:32Hi, I have received all funds into my account. Thank you.
Its a pity that I had to go to this extend to get the matter resolved.
Thank You
Its a pity that I had to go to this extend to get the matter resolved.
Thank You
LP
Lana P's update14 Aug 2024, 16:32
Reviewer Update
Hi, I have received all funds into my account. Thank you.
Its a pity that I had to go to this extend to get the matter resolved.
Thank You
Its a pity that I had to go to this extend to get the matter resolved.
Thank You
Standard Bank's replyOfficial
14 Aug 2024, 16:59Good day Lana.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply14 Aug 2024, 16:59
Official
Good day Lana.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***