*****ulent Transactions – Incorrect Dispute

Subject: Urgent Complaint: *****ulent Transactions – Incorrect Dispute Dear Standard Bank Team, I am writing to complain about *****ulent transactions on my account and how your ***** department has handled the matter. On 8 April 2025, the following amounts were withdrawn from my account without my authorization: • R10,000 (one transaction) • R5,000 (three separate transactions) Total: R25,000 That same morning, I called your ***** department, followed all the procedures, and reported it at the police station. I sent numerous emails with all the evidence and attachments, but your team keeps disputing transactions that are not even mine. Because of this, you offered me R3,000 “out of goodwill” at the end of last year. I refused, because R3,000 is nothing compared to my actual loss of R25,000. I have repeatedly tried to explain and show the correct transactions, but your ***** department ignored me and failed to investigate properly. I have the full paper trail of emails and documents if you need them (email: ***). After being a loyal Standard Bank customer for 25 years, I am very disappointed with how my case has been handled. I want this matter urgently escalated and resolved properly. The problem isn’t me—it’s that your team is disputing the wrong transactions. R3,000 compared to R25,000 is a big difference, and I won’t accept being ignored any longer. Please contact me by email first, and I will provide my phone number when I am contacted. Kind regards, Ajay Laldeo ID: *** Email: ajaylaldeozn@gmail.