1 reviews | Active since Aug 2022
*****ulent transactions
In May I reported a ***** transaction and I cancelled a card and requested a new card from the bank. The card with the ***** was then removed from my profile. On the 4th of December I received *****ulent transactions notifications of 3 amounts that went off from my bank account only to find out that the amount came from the card that I cancelled in May.
I requested to find out who was responsible for cancelling my card and how the transactions happened when that card was not on my profile and they refused to let me know told me that they are investigating. Please becareful once you see *****ulent transactions change banks because Standard Bank will not cancel the card but will instead refuse to refund the entire amount
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***