*****ulent Transactions and ***** Case not resolved

I am writing to express my disappointment with the service I am currently receiving from Standard Bank. In the past, *****ulent transactions on my account have been resolved quickly. However, this time, I am experiencing significant issues and need clear answers as I am no longer comfortable banking with Standard Bank.

Here is a timeline of the events:

Sunday 30th Evening: R512 Transaction Monday 1st 1:30am: R7006 Transaction Monday Morning: Reported it to Standard Bank ***** Dept, card blocked Monday Evening: Opened a case with SAPS and submitted an affidavit Tuesday Morning 2nd : Sent affidavit to card******** Wednesday 3rd : Called for an update and was informed it is still under investigation Thursday 4th Evening: R7006 returned to my account Friday 5th early hours of the morning: R7006 out my account again Friday 08:33am: SMS from Standard Bank indicating my ***** case is now open Friday Afternoon: go to Standard Bank Constansia to follow up as I'm allowed to go to a branch, and i get told they cannot assist me i need to phone the call center number. Saturday 6th : my prestige banker calls me to sympathize and not give me an update Sunday 7th : nothing Monday 8th: Get a sms from standard bank to say my case is resolved yet i have not been given an update nor is the money back in my account.

My concerns are as follows:

Security Breach: Has Standard Bank been hacked? How is it possible for someone to make a card transaction if my old card is blocked? I see my new card on my online banking app, and it says active, yet I have not received it. This suggests a potential compromise within Standard Bank’s internal network.

Delay in Case Logging: Why did it take from Monday to Friday morning for my ***** case to be officially logged? Additionally, why was I informed that it was being investigated when the case was only officially opened this morning? Why is my case closed and nobody has followed up with me or given me an update nor is the money returned to my account

Please follow up on this case and provide answers to my questions, as this situation is very concerning. I am aware that many other customers might also be affected by this issue.