*****ulent transactions

I’m extremely dissatisfied and concerned regarding unauthorized card transactions from my account( R11684.02 x 3 – Int debit card purchase Woolworths + R 321.31 x 3 – Charges for the international payments) on 04 October 2025 . Despite Standard Bank’s standard security measures requiring customer authorization (such as OTPs or notifications for acceptance/decline of online transactions), these payments were processed without my consent. Upon noticing this *****ulent transaction, I immediately reported the issue to Standard Bank.However, I have yet to receive any satisfactory response or resolution from your team. The lack of urgency in addressing this matter is both unacceptable and deeply concerning, given the evident breach in your security protocols. To reiterate: 1. No OTP or notification was received for this transaction. 2. No payment authorization was provided on my part. 3. This amounts to a severe lapse in Standard Bank’s duty to secure my account from unauthorized access. 4. I have no overdraft facility on my account and yet my account is now overdrawn. As Standard Bank is the custodian of my funds, it is your legal and ethical obligation to protect my account and uphold the highest security standards. Your failure to prevent this unauthorized transaction and the delay in addressing my complaint compel me to take further action. This is a grave matter of which my funds were taken and I expect an immediate response detailing the following: • The progress of your investigation into this incident. • The steps being taken to recover the ****** funds. • Assurance that your security protocols will prevent such breaches in the future