*****ulent transactions

Good day

I had *****ulent transactions taking place on my account at the beginning of July 2024.

And I went to the bank and in the bank the consultant called the call center. I spoke to a consultant named Tsoko who attended to my complaint.

There was a few insufficient funds transactions that the bank charged me for and I don’t understand why I was being charged for it when I was not the one making the *****ulent transactions.

I did receive a refund of the 1 *****ulent transactions but I never received a refund for the declined transactions that was also debited from me. I did not even receive a call from anyone because I request a call back. I received an sms that the matter was resolved without speaking to me.

I did send an email on the 10/07/2024 to enquire about the matter but no response, I did send another email on the 13/07/2024 but still no feedback.

Why was I refunded the incorrect amount and what about the money that the bank took? Why am I being penalized by the bank for something that I did not do? Was my money not suppose to be safe with the bank? How was my account hacked in the first place? When will I receive my new cheque card?

None of my questions are being answered…