*****ulent transactions

I reported a ***** case to Standard Bank in February 2025 and was given case number ***. My account was closed and a new card was issued, which I received within a week. On 20 March 2025, I received an SMS stating that the case had been concluded, but no explanation or resolution was provided.

On 31 May 2025, another *****ulent transaction went through my account. This is extremely concerning, as it suggests that my identity may have been compromised within Standard Bank. The fact that ***** occurred again so soon after the initial case raises serious questions about the security of my personal information and the effectiveness of the bank’s ***** prevention measures.

I am requesting a full explanation of the outcome of the original case, an urgent investigation into the latest incident, and clarity on what steps are being taken to protect my account going forward.