*****ULENT STUDENT LOAN
i was a surety for my sister on her student loans since 2017 , paying monthly timeously with no issues. until i couldnt anymore in 2023 i missed two payments on different occasions. My sister then went to standard bank so that she can now make payments to the loan itself. The consultant then turned the entire initial student loan amount plus the interest that i have made since 2016. When the consultant was advised that the interest were being paid, the consultant told my sister that since there were 2 missed instalments, automatically the entire interest fall away, she then proceeded to ad the loand and the entre loan and gave my sister a personal loan.
THIS IS *****, I WANT ALL MY INTEREST THAT I PAID SINCE 2016 SINCE YOU PEOPLE HAVE ADDED IT ON MY SISTERS REPAYMENT PLAN. I WILL GVE YOU MY BANKING DETAILS.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
26 Jun 2024, 06:58Hi Mmatshepho
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply26 Jun 2024, 06:58
Official
Hi Mmatshepho
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
02 Jul 2024, 16:12Hi Mmatshepho
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply02 Jul 2024, 16:12
Official
Hi Mmatshepho
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
's updateReviewer Update
10 Jul 2024, 13:21Hi, no attempts were done. I have no missed call from standard bank. in the meantime please check if you were receiving payments on this reference number: SBSANAEDO ***, and give a number to call
's update10 Jul 2024, 13:21
Reviewer Update
Hi, no attempts were done. I have no missed call from standard bank. in the meantime please check if you were receiving payments on this reference number: SBSANAEDO ***, and give a number to call
's updateReviewer Update
23 Jul 2024, 09:23Hi Standard Bank,
No feedback received. My email address is ***. Kindy provide the number I can cal
No feedback received. My email address is ***. Kindy provide the number I can cal
's update23 Jul 2024, 09:23
Reviewer Update
Hi Standard Bank,
No feedback received. My email address is ***. Kindy provide the number I can cal
No feedback received. My email address is ***. Kindy provide the number I can cal
Standard Bank's replyOfficial
23 Jul 2024, 12:17Hi Mmatshepho
Please note that you need to visit the branch to be assist further.
Kindest regards,
Standard Bank Hello Peter Team
***
Please note that you need to visit the branch to be assist further.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jul 2024, 12:17
Official
Hi Mmatshepho
Please note that you need to visit the branch to be assist further.
Kindest regards,
Standard Bank Hello Peter Team
***
Please note that you need to visit the branch to be assist further.
Kindest regards,
Standard Bank Hello Peter Team
***
's updateReviewer Update
23 Jul 2024, 14:16The branch consultants at Tembisa Mall? Where they told us they cannot see any of the payments that I as the surety has done over years? Those same consultants that shoved m sister with a personal loan account instead of a full investigation? Give a number i will call people that can see my payments. I want that proof so that when I visit the tembisa mall branch i have a full report. So nobody can see my payments from the headoffice of this Student Loan how will they assist me? Yoooh what a *****ulent bank in the name of assisting students. If I knew it was going to be persona loan it would have been better to have taken at the time. The R79k that i paid in 6 years would have paid the personal loan. So you and the head office cannot help me. I will start putting the names of the peope that "assisted" me. Someone needs to take accountability. The branch is useless
's update23 Jul 2024, 14:16
Reviewer Update
The branch consultants at Tembisa Mall? Where they told us they cannot see any of the payments that I as the surety has done over years? Those same consultants that shoved m sister with a personal loan account instead of a full investigation? Give a number i will call people that can see my payments. I want that proof so that when I visit the tembisa mall branch i have a full report. So nobody can see my payments from the headoffice of this Student Loan how will they assist me? Yoooh what a *****ulent bank in the name of assisting students. If I knew it was going to be persona loan it would have been better to have taken at the time. The R79k that i paid in 6 years would have paid the personal loan. So you and the head office cannot help me. I will start putting the names of the peope that "assisted" me. Someone needs to take accountability. The branch is useless
Standard Bank's replyOfficial
24 Jul 2024, 08:10Hi Mmmatshepho
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2024, 08:10
Official
Hi Mmmatshepho
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***