*****ulent Proof of payment and standard bank ***** department not assisting

I have a new tenant that moved in on the 1st of this month who happens to be an estate agent. He sent me a *****ulent proof of payment from standard bank , standard bank ***** manager confirmed that the transaction does not reflect on their system meaning the document was forged , I requested for a confirmation letter which is required by the police to file a case against this person and she told me they cant assist in this regard , after sending all the documents Standard bank is protecting a *****ster by not providing me with the required document to open a ******** case against this monster occupying my property .

so this guy is still able to transact as normal probably receives money from his ***** activities in the same bank account while the bank does nothing to him or to assist me to file a ******** case that why I feel the bank is protecting a *****ster who works with people's personal details on a regular basis because of his line of work