*****ulent made from standard bank

*****ulent Transaction – Debited on 19 December 2025

Dear Standard Bank

I am writing to request an urgent follow-up regarding a *****ulent transaction that occurred on my account. On 19 December 2025, an amount of R25 000 was debited from my main account to a virtual card not linked to my profile on the banking app. I promptly reported the matter at my branch, and I was informed that the ***** department had been contacted to escalate the incident. I was assured that the bank would assist in reversing the amount back to my account within 3–7 working days. However, I did not receive a reference number for my case. When I contacted the bank by phone for a follow-up, I was informed that my case is still under investigation and no timeline could be provided for resolution. I was also told that a form would be sent to me to complete, but I have not received this form to date. I am extremely concerned, as I urgently require these funds for family obligations. The lack of clarity and delay in resolving this matter is causing significant inconvenience.

I kindly request that you: Provide an update on the status of my case including a reference number. Confirm when I can expect the refund of R25,000. Immediately send me the required form, if applicable. Please treat this matter as urgent. I would appreciate your prompt response.and come to think i almost lost my daughter because she wanted to commit suicide because she couldn’t get her Christmas clothes because i never had money to take out their lay bye please let me know where is my money that just went out from my *** that’s my contact details.