1 reviews | Active since Mar 2009
*****ULENT INSIDER ACTIVITY ON MY ACCOUNT
Standard bank has *****ulently deducted an MU PRIMARY SMS service charge from my account without my having registered for it, opted in or authorized such a charge. This appears to be a common occurrence as I see on hellopeter that numerous other people have reported this occurrence.
Deductions have been made in the past 6 months (standard banks available statement history) totaling R53.70.
Further, standard banks fees for cash withdrawals are exceedingly erratic and bear no correlation to amounts with drawn. On occasion no fees are charges and on other occasions fees vary from R2.40 to R24 for the same sum of R1000 cash withdrawn. Why is this??? I only ever use standard band ATM’s as the fees are too high for ATM’s of other banks. These withdrawal fees are not what I signed up for when agreeing to std banks achieva package. You appear to have unilaterally and erratically imposed the fees on my account.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call. We have sent you the pricing guide for 2024 and 2025 via email.
We appreciate you taking our call. We have sent you the pricing guide for 2024 and 2025 via email.
