RB
Rob B

1 reviews | Active since Mar 2009

02 Dec 2024, 12:46

*****ULENT INSIDER ACTIVITY ON MY ACCOUNT

Standard bank has *****ulently deducted an MU PRIMARY SMS service charge from my account without my having registered for it, opted in or authorized such a charge. This appears to be a common occurrence as I see on hellopeter that numerous other people have reported this occurrence.

Deductions have been made in the past 6 months (standard banks available statement history) totaling R53.70.

Further, standard banks fees for cash withdrawals are exceedingly erratic and bear no correlation to amounts with drawn. On occasion no fees are charges and on other occasions fees vary from R2.40 to R24 for the same sum of R1000 cash withdrawn. Why is this??? I only ever use standard band ATM’s as the fees are too high for ATM’s of other banks. These withdrawal fees are not what I signed up for when agreeing to std banks achieva package. You appear to have unilaterally and erratically imposed the fees on my account.

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Replies (4)
Standard Bank
Standard Bank's reply02 Dec 2024, 12:58
Official
Hi Rob

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
 Kindly provide us with your account or id numbers for us to escalate your matter further. 
 
 We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
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RB
Rob B's update02 Dec 2024, 13:12
Reviewer Update
I have emailed std banks ***** dept and whistleblower dept and await a possible response from them. You know as well as I do that I cannot supply my ID and account details on this forum for my own safety. Why do you ask this here then? HP will in any event blank these numbers out it they pick it up.
Standard Bank
Standard Bank's reply02 Dec 2024, 14:04
Official
Hi Rob

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
 
 Kind Regards
 Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply03 Dec 2024, 09:51
Official
Hi Rob

We appreciate you taking our call. We have sent you the pricing guide for 2024 and 2025 via email. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team 
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