LM
Lebohang M

1 reviews | Active since Sept 2023

27 Feb 2025, 08:20

*****ulent credit finance charge on the credit card, once again

Last month, I was incorrectly charged a cash finance fee on my credit card. I disputed it, and the charge was reversed, as there was no valid reason for it. However, this month, I’ve been *****ulently charged again—this time for an even higher amount. Once again, there is no justification for the charge, meaning every month I am forced to report *****ulent charges on my account. This bank is essentially *****ing from me. The balance after these *****ulent charges is what gets reported to the credit bureau, increasing my credit utilization even though I had no outstanding balance at the statement closing date. Not only are they taking money from me, but they are also hindering my efforts to build a solid credit history. I will be filing a formal complaint to investigate the *****ulent activities taking place in my account without my knowledge. I would not recommend this bank to anyone.

Additionally, I’ve been hit with a *****ulent charge for credit card insurance. I didn’t have any outstanding balance between last month’s and this month’s statement date, yet I was charged over R300 for insurance.

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Replies (2)
Standard Bank
Standard Bank's reply27 Feb 2025, 08:49
Official
Dear Lebohang, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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LM
Lebohang M's update27 Feb 2025, 14:42
Reviewer Update
I am still waiting for your agent to reach out to me. It seems these *****ulent charges are being app**** daily, which makes me wonder if the delay is intentional to allow more money to be taken from my account. If there is nothing to hide, why hasn’t anyone contacted me yet?