LM
Lebohang M

1 reviews | Active since Sept 2023

26 Sept 2023, 12:29

*****ulent credit enquiry - I never consented to such

I never gave standard bank a consent to carry out a credit enquiry on 31st August 2023, neither do I know for what purpose was this enquiry added. This bull**** bank is just ruining my credit score for no reason

My account number is ***8

I raised an enquiry with Experian (***), hoping they investigate this *****ulent bank, remove that *****ulent enquiry and clear my name.

STANDARD BANK IS A BULL**** BANK!!!

I am going to raise this further with the banking Ombudsmen

0
Replies (6)
Standard Bank
Standard Bank's reply26 Sept 2023, 12:31
Official
Dear Lebohang

 This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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LM
Lebohang M's update26 Sept 2023, 14:10
Reviewer Update
No one has contacted me, you are giving a generic response to make it seem as if you attending to my enquiry

Just because I bank with you and you have my personal details it does not mean you can use it as you like, I have never gave a consent for a credit enquiry on 31st August 2023 and if I did you need to provide proof of such, someone needs to account

I still maintain Standard Bank is a Bull**** Bank!!!
Standard Bank
Standard Bank's reply26 Sept 2023, 14:13
Official
Dear Lebohang

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
 
Kindest regards
Standard Bank Hello Peter Team 
***
LM
Lebohang M's update26 Sept 2023, 15:20
Reviewer Update
Enough with cliché responses, you are deceiving people who read reviews to make it seem as if you are solving issues, give me a contact to call because I am not waiting for your *********** staff to call, the hard enquiry I did not consent to will affect my chances of ever obtaining credit facility to build my credit score, who knows what else are you doing with my personal information if you can use it without my consent. There was no call or contract I signed giving consent for a credit enquiry yet it appears in my credit report.

I gave a reference no. with Experian I want this issue to be solved as soon as yesterday.

I am going to post a negative review for each and everyday that the enquiry shows on my credit report

I always have a negative experience with this stupid bank
Standard Bank
Standard Bank's reply26 Sept 2023, 15:29
Official
Good Day Lebohang 

The matter is being treated as a priority and our team is ensuring that it is resolved timeously.

We will revert with feedback as soon as possible.

We appreciate your patience. 

Thank you. 

Kindest regards 
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply27 Sept 2023, 12:35
Official
Good day Lebogang 

Thank you for taking our call yesterday.

Please note that we will be closing this matter on our side.

Kindly let us know should you need any further assistance.

Our sincere apologies for any inconvenience caused.

Kindest regards 
Standard Bank Hello Peter Team 
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