LM
Lebohang M

1 reviews | Active since Sept 2023

02 Dec 2023, 23:01

*****ulent credit enquiry carried in my name without my consent and knowledge and this is the second time it happens

This bank has carried out another *****ulent credit enquiry in my name. The first *****ulent credit enquiry was carried out without my consent on 31 August 2023. I had written a complaint here on hello peter about it and when they responded I was told that the reason for the enquiry was because I had DOWNGRADED my account to MyMo account ( account with no credit facility, even the previous one did not have a credit facility). I raised the dispute with the Experian (dispute reference CC-9988) because the reason I was given was total bull****, I had not app**** for any form of credit or finance. The outcome of the dispute was in my favour and the *****ulent enquiry was removed from my credit profile.

Now upon checking my credit report, I see another *****ulent credit enquiry that was added on 25 November 2023. Again I did not apply for any form of credit or finance at Standard bank, and now its even worse because I never had any interaction with anyone from Standard bank since they gave me a bull**** response as to why they had carried out the first *****ulent credit enquiry. I am not interested in any of their products, I never gave anyone a consent or permission to carry a credit enquiry and all this was done without my knowledge. Had I not checked my credit report, I would know nothing about it.

I have been banking with this bull**** bank since 2012/2013 and they have my personal details on record , which they are now using without my knowledge to carry out *****ulent credit enquiries. I wonder what other *****ulent activity by Standard Bank is my details being used for.

I am reporting this matter to the banking ombudsmen, I have already raised another dispute with the Experian and will be terminating my relationship with this stupid *****ulent bank that continues to ruin my life every chance they get.

This bull**** bank has tested my patience and now they have crossed the line. My mistake was not reporting the matter to the ombudsmen after they had committed the first ***** and now it seems like they will be continuing to do so indefinitely if I do not take any action. I am also going to document all these incidents on social media so that people are not misled and they can choose reputable banks not this bull**** *****sters bank that ruins people's lives.

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Replies (10)
Standard Bank
Standard Bank's reply02 Dec 2023, 23:33
Official
Dear Lebohang, 

Thank you for taking the time to share your negative experience with us on Hellopeter. We genuinely appreciate your feedback as it helps us to find areas where we can improve and provide a better experience for our customers.

Rest assured that we take your concerns seriously and are currently investigating the reported issue. Our dedicated team will reach out to you shortly to discuss your feedback and provide you with the necessary feedback and resolutions.

We value your business and are committed to addressing any concerns you may have. Thank you again for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

Best regards,
Standard Bank Hello Peter Team 
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LM
Lebohang M's update04 Dec 2023, 07:53
Reviewer Update
This generic reply is empty and useless to me, no one has reached out, it is just a public PR stunt to make it seem as if you attend to problems to further mislead people.

I sent a formal complaint to your complaints department (reference ***3) as the first step of lodging my complaint with the banking ombudsman. Clearly my personal information is not secure and is being used for ******** activities.
LM
Lebohang M's update04 Dec 2023, 07:56
Reviewer Update
This generic reply is empty and useless to me, no one has reached out, it is just a public PR stunt to make it seem as if you attend to problems to further mislead people.

I sent a formal complaint to your complaints department (reference ***3) as the first step of lodging my complaint with the banking ombudsman. Clearly my personal information is not secure and is being used for ******** activities.
Standard Bank
Standard Bank's reply04 Dec 2023, 08:10
Official
Hi Lebohang

Please allow our team time to look into the matter and we will get back to you.

Best regards,
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply04 Dec 2023, 09:42
Official
Dear Lebohang

Although our staff has attempted to reach you, your phone call is not being received.

Please provide us with a different phone number so we can discuss this matter.

We're eager to hear your thoughts.

With gratitude

Best regards,
Standard Bank Hello Peter Team 
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LM
Lebohang M's update04 Dec 2023, 10:19
Reviewer Update
My cellphone number is ***, I am waiting for the call
Standard Bank
Standard Bank's reply04 Dec 2023, 10:37
Official
Good day Lebohang

Thank you for the details.

Our consultants will reach you as soon as possible.

Kind regards
Standard Bank Hello Peter Team
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LM
Lebohang M's update05 Dec 2023, 14:29
Reviewer Update
Your consultants have not been in touch since I sent my cell phone number, I am still waiting for the call

I still maintain all these generic replies are just PR to save face in public

Standard Bank
Standard Bank's reply05 Dec 2023, 14:36
Official
Hello Lebohang

We have requested our agent to reach out to you once more. 

We apologize for the inconvenienced caused by the team. 

Please be on the lookout for a call from our team. 
 
Kind regards
Standard Bank Hello Peter Team
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LM
Lebohang M's update05 Dec 2023, 16:38
Reviewer Update
Can I have the number of the consultant so that I can call myself I am tired of waiting for nothing